How Can I Make an Appointment?
If you want to come to our center, remember that we need you to make an appointment beforehand. You can do it in the way that is most comfortable for you:
- 📞 Phone: +34 911 297 121
- 📧 Email: info@iwhcm.com
- 📱 Whatsapp: https://wa.me/+34616596092
- 🌐 Website: online appointment (obgyn) or online appointment (rest of specialties)
What Happens if I Need an After Hours Service?
Our commitment is to provide you with the best possible service. If you need a service outside our regular hours, we offer the following options:
- Scheduled care: in some cases, we can coordinate after-hours care by appointment, depending on the availability of the professional.
- Contact lines: we have communication channels to guide you and help you determine the level of urgency and the steps to follow.
- Referral to emergency centers: if it is a medical emergency, we recommend that you go to a 24-hour center or contact local emergency services.
We want you to feel supported, even after hours. If you have any questions, do not hesitate to contact us and we will be happy to help you.
Can I access IWHCM services through my health insurance?
At IWHCM we have chosen not to work directly with insurance companies, in order to provide more agile, personalized, and high-quality care. This decision allows us to dedicate more time to our patients, without being limited by the paperwork, authorizations, or restrictions that insurers often impose.
By operating independently, we can offer diagnoses and treatments quickly, with full medical freedom, and with an approach 100% focused on each person’s needs. In addition, we avoid delays caused by administrative processes, which improves the overall patient experience.
In any case, we will always issue an invoice after each consultation so that, if your insurance offers reimbursement, you can claim it back. Additionally, we could only work directly with your insurer if we receive a prior guarantee of payment.
What payment methods do you accept?
At our clinic, we accept the following payment methods:
- Cash
- Debit and credit cards (Visa, Mastercard, etc.)
At the moment, we do not work with bank transfers or electronic payment platforms. If you need an invoice, please remember to request it at the time of payment. Thank you for your understanding!
Which centers do you work with?
We are a private and independent clinic, so we are not directly affiliated with other centers. However, if it is necessary to complement a treatment or make referrals, we have a network of trusted centers with whom we collaborate externally, always prioritizing quality and continuity of care for our patients.
- Deliveries, radiology, and emergencies: Hospital HM Nuevo Belén
- Laboratory tests: Laboratorios Echevarne
- Ultrasounds: Delta Ecografías
If you have any specific needs, we will be happy to guide you and recommend the most suitable option.